I was hired at IBM Tucson at the end of April 2013.
- Within 3 months I co-conducted a usability research session* for our storage software. I authored the report which guided the team’s development, and followed up with them to ensure customer data was integrated properly.
- At 4 months I lead my first usability study and again authored a pivotal report.
the first year
- Arranged meeting of teams from 3 countries which decided design direction for storage division for the next 4 years
- Selected to travel internationally for Agile training
- Took part in 4 usability research sessions* (lead 2)
The First 3 years
- 5 usability research sessions* (lead 3)
- Wrote definitive internal guide for conducting usability studies in IBM Storage
- Represented Storage at IBM EDGE conference, attended IBM Design Camp, conducted 2 customer shadowing research sessions
- Selected by division director as 1 of 2 designers to reassign to Priority #1 software offering – Spectrum Scale
In March of 2016 I was promoted to User Experience Designer
(* What is a usability research session? When I joined IBM in 2013, IBM Design had not been disseminated company-wide and in order to test designs with users we held usability research sessions. Before a release, we flew customers to a central location and spent consecutive days with each individual customer observing them complete a task list in order to examine each part of a given release. Now our research is done during all phases of our iterative design: before we begin, during iteration, and after implementation)
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